Refund Policy
At FlowerAdvisor, we strive to provide the best possible service and products to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below:
Order Cancellation:
- Orders can be canceled up to 72 hours prior to the delivery date. To cancel an order, please contact our customer service team directly at +6564791033 or send us an email to [email protected] for full details.
- A 50% charge will be levied for cancellations made less than 3 days notices.
- Cancellation policy will differ during peak seasons.
Quality Concerns:
- If you are dissatisfied with the quality of your flowers or gifts, please contact us within 24 hours of delivery. Please provide a photo for quality assurance purposes.
- Refunds or replacements will be provided for items that do not meet our quality standards.
Delivery Issues:
- In the event of a late delivery or non-delivery due to factors within our control, such as logistical or production issues, we will offer a partial refund or an apology bouquet as a compensation.
- We are not responsible for delays or non-delivery due to factors outside of our control, such as severe weather conditions, recipient unavailability, or incorrect recipient details.
- Non-delivery due to incorrect recipient details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.
- Full refund for late delivery may be applicable upon thorough investigation if deemed appropriate.
- Please note that delivery on Public Holidays may be arranged according to delivery policy of each country.
Refund Process:
- Refunds will be processed within 7-14 business days of approval.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us:
- If you have any questions or concerns regarding our refund policy, please contact our customer service team directly at +6564791033 or send us an email to [email protected] for full details.
- By placing an order with FlowerAdvisor, you agree to abide by the terms and conditions outlined in this refund policy.
